Returns

Returns
Our products return policy lasts 30 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

We never charge a replacement fee \ return fee \ restock fee.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@solful.co.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@solful.co and send your item to

Name: SOLFUL Ibiza
Street: Carrer Ses Vinyes #16 (Bajo)
Postcode: 07820
City: Sant Antonio de Portmany
Province: Islas Baleares
Country: Spain

You will be responsible for paying for your own shipping costs for returning your item, we are unable to pay for your shipping cost back to us.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
For eligibility for refund \ replacement, you need to return your sunglasses. you should mail your product to:

Name: SOLFUL Ibiza
Street: Carrer Ses Vinyes #16 (Bajo)
Postcode: 07820
City: Sant Antonio de Portmany
Province: Islas Baleares
Country: Spain

You will be responsible for paying for your own shipping costs for returning your item, we are unable to pay for your shipping cost back to us. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For any question feel free to contact us at:
https://solful.co/pages/contact-us
By email: shop@solful.co
By phone: +34.687305014